Legal Center

Everything that governs your use of Roūte lives here. If you're looking for a specific policy, pick it from the list below.

• Terms of Service
  Arbitration, class waiver, liability cap, and platform rules.
• Privacy Policy
  What we collect, how we use it, and your rights.
• Cookies
  How Roūte uses cookies and similar technologies.
• Safety
  Staying safe before, during, and after a Roūte request.
• Accessibility
  Our commitment to an accessible product.
• Disclaimers
  Marketplace-only shield and assumption of risk.
• Acceptable Use
  Conduct rules, non-discrimination, and integrity.
• Refunds & Cancellations
  Holds, charges, cancellations, and no-shows.
• Provider Agreement
  Independent contractor terms for drivers and providers.
• SMS Terms
  A2P 10DLC and TCPA-compliant messaging terms.
• DMCA
  Copyright takedown procedure and designated agent.

Questions about any of these? Email legal@tryrouteapp.net.