Safety

1. Roūte is not emergency services

Roūte provides non-emergency roadside and light mobile automotive help (for example: jump start, fuel delivery, lockout, flat tire assistance). We are not a replacement for police, fire, ambulance, or 911 dispatch.

2. Before you request help

• Move to a safe location when possible—away from traffic lanes, on a shoulder, or in a lit parking area.
• Turn on hazard lights and use reflective gear at night.
• Stay inside your locked vehicle in unfamiliar or high-traffic areas until your Provider arrives, unless staying inside is unsafe.
• Confirm your pin in the app matches where you are; add notes (color/make of vehicle, row number in a garage).
• Review the estimate before you confirm; you can cancel according to in-app rules if you change plans.

3. While you wait (Customers)

• Track your Provider in the app; share the live tracking link with a trusted contact if you choose.
• Verify identity: the app shows the Provider's first name and vehicle; match before unlocking the door or handing over keys.
• Do not accept help from someone who claims to be your Provider but is not shown as assigned in the app.
• Keep your phone charged and notifications enabled.
• If the situation becomes unsafe, call 911 and move away from the vehicle if necessary.

4. For Providers (drivers)

• Only go online when you are fit to drive, properly licensed, insured, and equipped for the services you offer.
• Follow traffic laws; use hands-free navigation.
• Update job status accurately (en route, arrived, in progress, complete).
• Decline jobs you cannot perform safely or legally.
• Do not perform high-risk repairs beyond light roadside scope if you are not qualified.
• Document completion when the app requests photos or notes.
• If you feel threatened, leave to a safe place, contact 911 if needed, and report the incident to Roūte support.

5. Trusted contacts and sharing location

Customers may add a trusted contact and share live tracking during an active job. Sharing is your choice; only share with people you trust. Roūte is not responsible for how recipients use shared links.

Manage trusted contacts in Profile → Settings (or equivalent in the app).

6. Payments and disputes

• Pay through the app so there is a record of the job and estimate.
• Tips are optional; 100% of tips go to your Provider.
• If something went wrong (no-show, unsafe behavior, damage concern), contact support@tryrouteapp.net with your request ID before leaving the scene when possible—photos help.

For payment disputes, see Terms of Service and support.

7. Vehicle damage and insurance

Independent Providers perform on-site work. Roūte verifies certain documents at onboarding but does not guarantee that no damage will occur.

• Providers should carry automobile and business liability insurance appropriate to their work.
• Customers should maintain their own auto insurance as required by law.
• Report damage promptly to support with photos; we may facilitate communication but are not an insurer.

8. Prohibited and high-risk situations

Do not use Roūte for:

• Emergencies requiring police, fire, or medical response;
• Services on active highways where local law requires professional traffic control;
• Situations involving weapons, violence, or illegal activity;
• Vehicles you do not have permission to service;
• Intoxicated operation of equipment or vehicles.

We may cancel jobs and suspend accounts that create safety risk.

9. Launch area and availability

Service is available only in supported regions (initially Orlando, Florida and expanding areas shown in the app). ETAs are estimates—not guarantees. Severe weather or high demand may delay response.

10. Reporting safety concerns

Email: support@tryrouteapp.net
Subject: Safety report — [Request ID if any]

Include: date/time, location, names shown in app, and description. For imminent danger, call 911 first.

We may remove Providers or customers who violate safety rules.

11. Safety Center in the app

Open Settings → Safety center (or Safety tools during tracking) for:

• Emergency call shortcuts (911)
• Trusted contact SMS
• Location sharing during active jobs
• Links to these policies

12. Contact

Route Technologies LLC
Orlando, FL

Support: support@tryrouteapp.net
Privacy: support@tryrouteapp.net