Terms of Service

1. What Roūte is — and is not

Roūte is a technology platform and marketplace only. It is not a roadside assistance company, towing company, motor club, repair shop, garage, mechanic, transportation provider, insurer, or emergency responder. Roūte does not provide roadside services itself. Roūte connects:

• Customers who need light roadside and related mobile automotive assistance (for example: jump start, fuel delivery, lockout assistance, flat tire / spare install, and battery-related help); and
• Independent service providers (“Providers,” including drivers and partner businesses) who perform those services.

Roūte does not own equipment, employ Providers, supervise the on-site work, control how a Provider performs, or guarantee availability, quality, timing, price, safety, or outcome of any service. The Provider, not Roūte, is solely responsible for the on-site work. Roūte's relationship with you and with Providers is that of an independent technology platform; nothing in these Terms creates a joint venture, partnership, employment, agency, or fiduciary relationship.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You must provide accurate registration information and keep your account secure.

The Service is offered in limited geographic areas (initially the Orlando, Florida region and surrounding launch zones). We may refuse or cancel accounts that violate these Terms or pose safety or fraud risk.

You represent that you are not (a) located in a country subject to a U.S. government embargo or designated as a "terrorist-supporting" country; or (b) listed on any U.S. government list of prohibited or restricted parties.

3. Accounts and roles

3.1 Customers

Customers may request services, receive estimates, authorize payment, track Providers, communicate about an active job, and rate or tip after completion.

3.2 Providers (drivers / partners)

Providers must complete onboarding, identity and document verification, and payout setup as required in the app. Providers must maintain valid license, insurance, and equipment appropriate to the services they offer. Providers choose when to go online and may accept or decline job offers within the time shown in the app. Providers are bound by the separate Provider Services Agreement.

Provider relationship: To the fullest extent permitted by law, Providers are independent contractors, not employees, agents, or partners of Roūte. Providers control the manner and means of performing accepted jobs, supply their own tools, vehicle, equipment, and labor, and bear their own expenses, taxes, and risk of loss. Roūte does not direct routes, set work hours, require exclusivity, or guarantee any minimum volume of jobs.

3.3 Account security

You are responsible for all activity under your account, including unauthorized use. Notify legal@tryrouteapp.net immediately if you suspect compromise.

4. Requesting service (Customers)

4.1 Estimates and pricing

Before dispatch, the app shows a price estimate based on service type, distance, demand, and other factors. When you confirm booking, you authorize a payment hold or charge as described at checkout. The final amount may reflect the estimate shown at confirmation, subject to applicable adjustments disclosed in the app (for example: cancellation fees, additional approved work).

Prices are in U.S. dollars unless stated otherwise.

4.2 Not emergency services

4.3 Your responsibilities

You agree to:

• Provide an accurate location and vehicle description;
• Remain in a safe place while waiting;
• Follow lawful instructions of law enforcement;
• Not request services you are not authorized to order (for example: someone else's vehicle without permission);
• Acknowledge proof-of-ownership or similar requirements when prompted for certain services.

4.4 Cancellations

Cancellation rules, including any cancellation fee, are shown in the app at the time of booking or cancellation. If a Provider is already en route or has arrived, a fee may apply.

5. Providing service (Providers)

Providers agree to:

• Perform only services they are qualified and equipped to perform;
• Arrive within a reasonable time after accepting a job and update status honestly in the app;
• Treat customers professionally and comply with applicable law;
• Not discriminate unlawfully;
• Upload required documents and keep payout information current.

We may remove or suspend Providers for low ratings, safety reports, fraud, document failure, or breach of these Terms.

6. Payments, tips, and refunds

6.1 Payment processing

Payments are processed by third-party payment processors (including Stripe). Roūte does not store full card numbers on our servers. By paying, you also agree to the processor's terms where applicable.

6.2 Tips

Optional tips may be offered after service. Unless we state otherwise in the app, 100% of tips go to the Provider who performed the job. Roūte does not withhold tips as a platform fee.

6.3 Provider payouts

Provider earnings and payouts are subject to verification, completed job status, chargebacks, disputes, and payout account approval. Timing of deposits is described in the app and may depend on banks and payment partners.

6.4 Refunds and disputes

Refund and chargeback requests are handled according to our policies and payment network rules. Contact legal@tryrouteapp.net with your request ID. We may request photos, messages, or other evidence.

7. Communications and tracking

The Service may enable in-app messaging, push notifications, live location sharing during active jobs, and Live Activities on supported devices. Location is used to dispatch and show ETA—not for unrelated advertising while you are not using an active job, except as described in our Privacy Policy.

You may share a tracking link with trusted contacts during an active job at your choice.

8. Partner and referral programs

Hotels, fleets, and other partners may refer users via QR codes or links (partner parameters). Partner programs may have separate commercial terms. Referral credits and promotions are subject to in-app rules and may change or end at any time.

9. Prohibited conduct

You may not:

• Use the Service for fraud, harassment, or illegal activity;
• Impersonate others or create multiple abusive accounts;
• Interfere with the Service, scrape data, or reverse engineer except as law allows;
• Circumvent fees by paying Providers off-platform for jobs sourced through Roūte;
• Upload false documents or misrepresent qualifications (Providers);
• Use the Service while impaired or in unsafe conditions.

We may investigate and cooperate with law enforcement.

10. Intellectual property

The Service, including Roūte branding, software, and content, is owned by Roūte or licensors. We grant you a limited, non-exclusive, revocable license to use the app for its intended purpose. You may not use our trademarks without written permission.

Feedback you submit may be used by us without obligation to you.

11. Third-party services

Maps, analytics, crash reporting, authentication, cloud hosting, and other features may be provided by third parties. Your use of those features may be subject to their terms. Roūte is not responsible for third-party outages outside our reasonable control.

12. Disclaimers; no warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available," with all faults, and without warranties of any kind, express or implied. Roūte disclaims all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranty arising from course of dealing or usage of trade.

• We do not warrant uninterrupted, secure, error-free, or timely service; specific ETAs; Provider availability; or any particular result.
• Providers, not Roūte, perform on-site work. We do not warrant Provider skill, licensing, insurance coverage, qualifications, conduct, character, or fitness, regardless of any in-app badge such as "verified" (which means only that we received documents at onboarding, not that we guarantee them).
• Roūte is not liable for vehicle damage, mechanical failure, personal injury, theft, property loss, illness, exposure, emotional distress, lost time, or any other harm arising from on-site services, from a Provider's acts or omissions, from your own conduct, from third-party conduct, or from your reliance on app data (including ETAs, prices, photos, ratings, or maps).
• Estimates, ETAs, and routing are informational only and may be inaccurate. You assume the risk of relying on them.
• The Service is not a substitute for emergency services, licensed mechanics, medical care, legal advice, or insurance. See Disclaimers & Assumption of Risk.

Some jurisdictions do not allow exclusion of implied warranties; in those jurisdictions, our liability is limited to the fullest extent permitted.

13. Limitation of liability

To the maximum extent permitted by law:

• Roūte and its parents, subsidiaries, affiliates, officers, directors, employees, agents, suppliers, licensors, and partners (the "Roūte Parties") will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, business, goodwill, or use; personal injury or property damage; or damages arising from a Provider's acts or omissions, even if a Roūte Party was advised of the possibility of such damages.
• The Roūte Parties' total aggregate liability for all claims relating to the Service in any twelve (12) month period will not exceed the greater of: (a) the total platform fees you paid to Roūte (not amounts paid to a Provider) in the twelve (12) months immediately before the event giving rise to the first such claim; or (b) one hundred U.S. dollars ($100).
• These limitations apply to all claims, whether based in contract, tort (including negligence), strict liability, statute, or otherwise, and survive failure of any limited remedy. The parties have relied on these limitations in setting fees.

Some jurisdictions do not allow limitation of incidental or consequential damages; in those jurisdictions, the above limits apply to the fullest extent permitted.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Roūte Parties from and against any and all claims, demands, losses, liabilities, damages, judgments, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your access to or use of the Service;
• your breach or alleged breach of these Terms or applicable law;
• your violation of any third-party right, including intellectual property, privacy, or publicity;
• your content, communications, ratings, photos, or documents submitted through the Service;
• (for Providers) your performance, non-performance, or manner of performance of any service, including bodily injury, property damage, vehicle damage, theft, and tax/payroll obligations; and
• (for Customers) your request for service on a vehicle you do not own or are not authorized to service.

Roūte may, at your expense, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate. You will not settle any matter without our prior written consent.

15. Assumption of risk; release

You acknowledge that requesting, providing, or being near roadside services involves inherent risks, including risk of vehicle damage, mechanical failure, personal injury, exposure to traffic and weather, criminal acts of third parties, and unforeseen conditions. You knowingly and voluntarily assume all such risks. To the maximum extent permitted by law, you release the Roūte Parties from all claims arising out of or related to such risks. See the separate Disclaimers & Assumption of Risk.

California Civil Code § 1542 waiver where applicable: a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her would have materially affected his or her settlement with the debtor or released party. You expressly waive § 1542 and similar statutes.

16. Electronic communications & E-SIGN consent

You consent to receive communications from Roūte electronically (email, push, in-app messages, SMS where you opt in). Electronic communications satisfy any legal requirement that communications be in writing. You may withdraw consent by closing your account, but you cannot use the Service without electronic communications. SMS terms are described at SMS / Messaging Terms.

17. Apple App Store additional terms

These Terms are between you and Roūte, not Apple. Apple is not responsible for the app or its content. Apple has no obligation to provide support or warranty service. In the event the app fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price (if any); Apple has no further obligation. You and Roūte acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them. You represent that you are not in a U.S.-embargoed country and are not on any U.S. government restricted-parties list.

18. Binding arbitration; class & jury waiver

18.1 Scope

You and Roūte agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your relationship with Roūte, marketing, privacy, advertising, or the validity, scope, or enforceability of this arbitration agreement (a "Dispute") will be resolved by binding individual arbitration, except as set forth below. Disputes about the enforceability, scope, or formation of this arbitration agreement (including the class waiver) are for a court to decide; all other gateway issues are for the arbitrator.

18.2 Informal resolution (required first step)

Before initiating arbitration, you must send an individualized written notice to legal@tryrouteapp.net with subject line "Notice of Dispute" describing the claim, the relief sought, and your contact information, and signed by you personally (mass-produced notices do not satisfy this requirement). The parties will then negotiate in good faith for 60 days. The statute of limitations and any filing fee deadlines are tolled while this informal process is ongoing. Compliance is a condition precedent to filing arbitration.

18.3 Arbitration rules and provider

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, if applicable, its Mass Arbitration Supplementary Rules, both as modified by these Terms. The arbitrator's decisions are as enforceable as any court order and are subject to review only as permitted by the FAA. The seat of arbitration is Orange County, Florida. Hearings may be conducted by phone or video, or in person near your residence if requested.

18.4 Class action waiver

You and Roūte agree that each may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, representative, or private-attorney-general proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If a court decides this class waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and brought in court; the remainder of this Section will remain in effect.

18.5 Jury trial waiver

You and Roūte each waive any right to a trial by jury in any proceeding arising out of these Terms or the Service.

18.6 Mass arbitration (batching)

If 25 or more similar arbitration demands are filed by or with the assistance of the same law firm or coordinated counsel within a 60-day period, the parties agree the AAA Mass Arbitration Supplementary Rules apply and demands will be batched in groups of up to 50 for administrative efficiency, with one fee schedule per batch and a single process arbitrator to address common issues. This provision is intended to prevent abusive mass-filing tactics and is severable.

18.7 Costs and fees

Filing, administrative, and arbitrator fees will be governed by the AAA rules. Where AAA rules require Roūte to pay, Roūte will pay. Each party bears its own attorneys' fees unless a statute or the arbitrator provides otherwise.

18.8 Exceptions

Either party may:

• bring an individual action in small claims court in the county where you reside;
• seek injunctive or equitable relief in court to stop unauthorized use, infringement, or misappropriation of intellectual property or confidential information;
• pursue claims of intellectual property infringement in court.

18.9 30-day opt-out

You can opt out of this arbitration agreement by emailing legal@tryrouteapp.net within 30 days of first accepting these Terms with subject "Arbitration Opt-Out" and your full name, account email, and a statement that you opt out. Opting out does not affect any other part of these Terms.

18.10 Survival; severability

This Section survives termination of these Terms. If any part (other than the class waiver) is found unenforceable, the remainder will remain in effect. If the class waiver itself is found unenforceable as to a claim for public injunctive relief, that claim will be severed and decided in court while all other claims proceed in arbitration.

19. Governing law; venue

These Terms and any Dispute are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules. For any Dispute not subject to arbitration, you and Roūte submit to the exclusive jurisdiction of state and federal courts located in Orange County, Florida, and waive any objection to venue or forum non conveniens. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

20. Force majeure

Roūte is not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, weather, natural disaster, war, terrorism, civil unrest, labor disputes, government action, pandemic, network or power outages, or third-party service failures.

21. Changes

We may update these Terms. We will post the new effective date and, where required, provide notice in the app. Continued use after changes means acceptance. If you do not agree, stop using the Service and delete your account.

22. Termination

You may stop using the Service at any time. We may suspend or terminate accounts for any reason, including risk to users or Providers. Sections that by nature should survive (payment obligations, disclaimers, liability limits, dispute resolution) survive termination.

23. Miscellaneous

These Terms (with policies incorporated by reference) are the entire agreement between you and Roūte regarding the Service and supersede prior agreements. No waiver of any provision is a continuing waiver. If any provision is held unenforceable, the remainder remains in effect. You may not assign these Terms; Roūte may assign freely. Notices to you may be sent via email or in-app. Headings are for convenience only.

24. Contact

Route Technologies LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
USA

General support: legal@tryrouteapp.net
Legal: legal@tryrouteapp.net
Related: see our Safety page, the Provider Agreement, and the DMCA Policy.