Terms of Service

1. What Roūte is

Roūte is a technology platform that connects:

• Customers who need light roadside and related mobile automotive assistance (for example: jump start, fuel delivery, lockout assistance, flat tire / spare install, and battery-related help); and
• Independent service providers (“Providers,” including drivers and partner businesses) who perform those services.

Roūte does not own a fleet of tow trucks, employ Providers as a traditional roadside company, or guarantee that a Provider is available at any given time. Except where we explicitly perform a service ourselves during a pilot or limited launch, the person who comes to help you is an independent Provider, not our employee.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You must provide accurate registration information and keep your account secure.

The Service is offered in limited geographic areas (initially the Orlando, Florida region and surrounding launch zones). We may refuse or cancel accounts that violate these Terms or pose safety or fraud risk.

3. Accounts and roles

3.1 Customers

Customers may request services, receive estimates, authorize payment, track Providers, communicate about an active job, and rate or tip after completion.

3.2 Providers (drivers / partners)

Providers must complete onboarding, identity and document verification, and payout setup as required in the app. Providers must maintain valid license, insurance, and equipment appropriate to the services they offer. Providers choose when to go online and may accept or decline job offers within the time shown in the app.

Provider relationship: To the fullest extent permitted by law, Providers are independent contractors, not employees, agents, or partners of Roūte. Providers control how they perform accepted jobs, subject to customer safety, law, and these Terms.

4. Requesting service (Customers)

4.1 Estimates and pricing

Before dispatch, the app shows a price estimate based on service type, distance, demand, and other factors. When you confirm booking, you authorize a payment hold or charge as described at checkout. The final amount may reflect the estimate shown at confirmation, subject to applicable adjustments disclosed in the app (for example: cancellation fees, additional approved work).

Prices are in U.S. dollars unless stated otherwise.

4.2 Not emergency services

4.3 Your responsibilities

You agree to:

• Provide an accurate location and vehicle description;
• Remain in a safe place while waiting;
• Follow lawful instructions of law enforcement;
• Not request services you are not authorized to order (for example: someone else's vehicle without permission);
• Acknowledge proof-of-ownership or similar requirements when prompted for certain services.

4.4 Cancellations

Cancellation rules, including any cancellation fee, are shown in the app at the time of booking or cancellation. If a Provider is already en route or has arrived, a fee may apply.

5. Providing service (Providers)

Providers agree to:

• Perform only services they are qualified and equipped to perform;
• Arrive within a reasonable time after accepting a job and update status honestly in the app;
• Treat customers professionally and comply with applicable law;
• Not discriminate unlawfully;
• Upload required documents and keep payout information current.

We may remove or suspend Providers for low ratings, safety reports, fraud, document failure, or breach of these Terms.

6. Payments, tips, and refunds

6.1 Payment processing

Payments are processed by third-party payment processors (including Stripe). Roūte does not store full card numbers on our servers. By paying, you also agree to the processor's terms where applicable.

6.2 Tips

Optional tips may be offered after service. Unless we state otherwise in the app, 100% of tips go to the Provider who performed the job. Roūte does not withhold tips as a platform fee.

6.3 Provider payouts

Provider earnings and payouts are subject to verification, completed job status, chargebacks, disputes, and payout account approval. Timing of deposits is described in the app and may depend on banks and payment partners.

6.4 Refunds and disputes

Refund and chargeback requests are handled according to our policies and payment network rules. Contact support@tryrouteapp.net with your request ID. We may request photos, messages, or other evidence.

7. Communications and tracking

The Service may enable in-app messaging, push notifications, live location sharing during active jobs, and Live Activities on supported devices. Location is used to dispatch and show ETA—not for unrelated advertising while you are not using an active job, except as described in our Privacy Policy.

You may share a tracking link with trusted contacts during an active job at your choice.

8. Partner and referral programs

Hotels, fleets, and other partners may refer users via QR codes or links (partner parameters). Partner programs may have separate commercial terms. Referral credits and promotions are subject to in-app rules and may change or end at any time.

9. Prohibited conduct

You may not:

• Use the Service for fraud, harassment, or illegal activity;
• Impersonate others or create multiple abusive accounts;
• Interfere with the Service, scrape data, or reverse engineer except as law allows;
• Circumvent fees by paying Providers off-platform for jobs sourced through Roūte;
• Upload false documents or misrepresent qualifications (Providers);
• Use the Service while impaired or in unsafe conditions.

We may investigate and cooperate with law enforcement.

10. Intellectual property

The Service, including Roūte branding, software, and content, is owned by Roūte or licensors. We grant you a limited, non-exclusive, revocable license to use the app for its intended purpose. You may not use our trademarks without written permission.

Feedback you submit may be used by us without obligation to you.

11. Third-party services

Maps, analytics, crash reporting, authentication, cloud hosting, and other features may be provided by third parties. Your use of those features may be subject to their terms. Roūte is not responsible for third-party outages outside our reasonable control.

12. Disclaimers

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available.”
• We do not warrant uninterrupted service, any specific ETA, or that a Provider will be available.
• Providers, not Roūte, perform the on-site work. We do not warrant their skill, licenses, or conduct except as expressly stated in the app (for example: “verified” means we completed our document checks at onboarding).
• Roūte is not liable for vehicle damage, personal injury, or other harm arising from on-site services except as required by law.

Some jurisdictions do not allow certain disclaimers; in those cases, our liability is limited to the fullest extent permitted.

13. Limitation of liability

To the maximum extent permitted by law, Roūte and its officers, directors, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from the Service.

Our total liability for any claim relating to the Service will not exceed the greater of (a) amounts you paid to Roūte for the job giving rise to the claim in the six (6) months before the event, or (b) one hundred U.S. dollars ($100).

14. Indemnity

You agree to defend, indemnify, and hold harmless Roūte from claims arising out of your use of the Service, your breach of these Terms, or (for Providers) your performance of services, except to the extent caused by our gross negligence or willful misconduct.

15. Dispute resolution and governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where federal law applies.

Informal resolution: Before filing a claim, contact support@tryrouteapp.net and allow 30 days to resolve the dispute informally.

Arbitration (U.S. users): Except where prohibited, disputes will be resolved by binding individual arbitration in Orange County, Florida, under the rules of the American Arbitration Association (Consumer Rules). Class actions and class arbitrations are not permitted. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@tryrouteapp.net with your name and “Arbitration Opt-Out.”

Injunctive relief: Either party may seek injunctive relief in court for intellectual property misuse or abuse of the Service.

16. Changes

We may update these Terms. We will post the new effective date and, where required, provide notice in the app. Continued use after changes means acceptance. If you do not agree, stop using the Service and delete your account.

17. Termination

You may stop using the Service at any time. We may suspend or terminate accounts for any reason, including risk to users or Providers. Sections that by nature should survive (payment obligations, disclaimers, liability limits, dispute resolution) survive termination.

18. Contact

Route Technologies LLC
Orlando, FL

General support: support@tryrouteapp.net
Legal: support@tryrouteapp.net
Related: see our Safety page.